Customer Service Representative - State Farm Agent Team Member

Michael Crank - State Farm Agent; Le Mars (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Licensing & Development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Job summary

Michael Crank State Farm in Le Mars, IA is seeking a Customer Service Representative to deliver exceptional experiences, handle policy inquiries, and support the agency’s growth. The role emphasizes attention to detail, empathy, and a customer-first mindset in a busy insurance office.

You will assist with policy changes, process claims, coordinate with agency team members, and build lasting relationships with community members.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail‑oriented

Customer service

Job description

Benefits:

• Paid Licensing & Development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative with Michael Crank State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support on a daily basis.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.