Customer Service Representative - State Farm Agent Team Member

Michelle Kerfin - State Farm Agent; Homer Glen (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Michelle Kerfin - State Farm Agent in Homer Glen, Illinois is seeking a Customer Service Representative to provide exceptional customer experiences and support agency operations. You will engage with customers, handling inquiries, policy changes, and claims, all while enhancing career growth opportunities.

This position requires attention to detail, customer service skills, and a commitment to helping the community. Ideal candidates are customer-focused and motivated by advancement.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist with policy changes and updates.
• Process insurance claims and follow up.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Previous customer service experience

Job description

Benefits

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Michelle Kerfin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.