Customer Service Representative - State Farm Agent Team Member

Jamesmadrid; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Las Vegas is seeking a Customer Service Representative to join their team. This role involves overseeing daily operations, managing customer inquiries, and driving business growth through effective sales strategies. Ideal candidates should have prior experience in sales and management, alongside strong leadership and organizational skills. The position offers opportunities for internal growth and requires a Property/Casualty license.

Qualifications

• Prior experience with sales and management preferred.
• Proactive problem-solving abilities for quick resolutions.
• Collaborative spirit, capable of thriving in a team.

Responsibilities

• Oversee the customer service and sales teams.
• Develop and implement office policies and procedures.
• Drive business growth by generating leads.

Skills

Customer service

Sales

Leadership

Organizational skills

Job description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with James Madrid - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team, sales team and daily operations.
• Develop and implement office policies and procedures.
• Handle escalated customer complaints and issues.
• Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

QUALIFICATIONS:

• Prior experience with sales and management preferred.
• Leadership and organizational skills.
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
• Proficiency in learning and navigating computer functions efficiently.
• Collaborative spirit, thriving in a dynamic team environment.
• Property/Casualty license (Required)