Customer Service Representative - State Farm Agent Team Member

Ron Mathews - State Farm Agent; Kingsport (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Ron Mathews - State Farm Agent is seeking a Customer Service Representative Team Member to deliver exceptional service, help customers with policy information, and support agency growth. You will resolve inquiries, coordinate with team, and anticipate community needs.

This role emphasizes empathy, attention to detail, and the ability to manage multiple tasks. Previous customer service experience is preferred, with opportunities for internal growth for driven, sales-minded candidates.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ron Mathews - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.