Customer Service Representative - State Farm Agent Team Member

Hien Apple - State Farm Agent; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Hien Apple - State Farm Agent in Houston seeks a friendly Customer Service Representative to join our team. You will answer inquiries, help with policy changes, and process claims while maintaining accurate records to ensure exceptional service for our customers.

We welcome bilingual candidates (Vietnamese or Spanish) and offer a family-oriented office environment with opportunities for advancement and professional development within a growing team.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Vietnamese or Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my first agency in 2013 and expanded into my second location in 2020. Today, I have a team of five, and we continue to grow steadily. Before becoming a State Farm agent, I built my career in financial services, which helped shape the way I approach customer care and running a business.

I’m a single mom with two teenage sons, and I hold a BBA in Finance. Community is also a big part of who I am—I stay very connected to the Vietnamese community and love being involved wherever I can make a positive impact.

I offer partial health coverage and licensing reimbursement, and our office environment is truly family-oriented. We care about each other, support one another, and enjoy regular team outings. Our agency is located in a busy shopping center with strong walk-in traffic, and I’m proud of our excellent Google reviews that reflect how hard we work for our customers.

I’m looking for a team member who genuinely loves helping people, thrives in a collaborative environment, and brings positive energy to the office. Bilingual candidates (especially Vietnamese or Spanish speakers) are strongly encouraged to apply.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Hien Apple - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Vietnamese or Spanish preferred.