CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Iris Kuwaye - State Farm Insurance Agent; Hilo (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Job summary

Iris Kuwaye State Farm Agency in Hawaii is seeking a Customer Service Representative who delivers exceptional experiences, answers inquiries, and assists with policy changes.

You will coordinate with agency team, process claims, maintain records, and support community needs, with growth opportunities for driven, sales-minded individuals.

This role emphasizes empathy, reliability, and a focus on delivering high-quality service daily.

Qualifications

• Excellent communication and interpersonal abilities.
• Detail-oriented with strong multitasking capabilities.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Role DescriptionAs a Customer Service Representative with Iris Kuwaye State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Benefits

• Bonus based on performance
• Health insurance
• Paid time off

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.