Customer Service Representative - State Farm Agent Team Member

Adam Lemmert - State Farm Agent; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Adam Lemmert - State Farm Agent in Greensboro, NC seeks a Customer Service Representative to deliver exceptional service, answer inquiries, and assist with policy changes. You will coordinate with the agent team to support community needs and drive agency growth.

The role emphasizes empathy, attention to detail, and a sales-minded approach, with opportunities for advancement and a focus on customer experiences and problem solving.

Qualifications

• Willing to obtain a Property and Casualty Insurance License.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Customer-focused with a desire to help people.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Attention to detail

Empathy

Sales-minded

Education

Property and Casualty Insurance License

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Adam Lemmert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Ability to obtain a Property and Casualty Insurance License
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.