Customer Service Representative - State Farm Agent Team Member

Larryiceagency; Fort Wayne (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus

Salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Larry Ice - State Farm Agent in Fort Wayne, IN seeks a Customer Service Representative to deliver exceptional insurance support and policy information to clients. You will resolve inquiries, assist with changes, and coordinate with the agency team to serve the community effectively.

The role offers a flexible schedule, training opportunities, and potential for advancement for motivated, customer-focused candidates.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Applicable state insurance licenses will be required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Education

Insurance licenses required

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Larry Ice - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Applicable state insurance licenses will be required.