Customer Service Representative - State Farm Agent Team Member

Teamcasillas; El Paso (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Licensing paid by agency

Hourly pay plus commission/bonus

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Teamcasillas in El Paso, Texas, is looking for a Customer Service Representative - State Farm Agent Team Member. The role focuses on generating exceptional customer experiences while resolving inquiries and coordinating with agency members.

The ideal candidate should have strong communication skills and a commitment to customer service, with preferred experience in the field. This position includes benefits like flexible schedules, training, and a pathway for career advancement.

Qualifications

• Strong communication and interpersonal skills are imperative.
• Detail-oriented individuals who can multitask effectively should apply.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Benefits:

• Licensing paid by agency
• Hourly pay plus commission/bonus
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Team Casillas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.