Customer Service Representative - State Farm Agent Team Member

Dwight Richterkessing - State Farm Agent; Florida; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Job summary

Dwight Richterkessing Insurance Agency in Florida is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and collaborate with the team to support clients and grow the business.

Responsibilities include answering policy questions, assisting with policy changes, processing claims, and maintaining accurate records of customer interactions. We value strong communication, empathy, and an applicant with service-minded drive and growth potential.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative with Dwight Richterkessing Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.