Customer Service Representative - State Farm Agent Team Member

State Farm; Fayetteville (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a successful insurance agency as a Customer Service Representative, where your exceptional client service skills will help drive agency growth. You'll work with customers to address inquiries and provide guidance on insurance options, while enjoying a supportive team environment with opportunities for advancement.

Benefits

Hourly pay plus commission/bonus

Growth potential/Opportunity for advancement

Paid time off

Health benefits

Valuable career-building experience

Qualifications

• Dedicated to customer service.
• Excellent communication skills.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service

Communication

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Training & development

ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Ryan Siebenmorgen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience