Customer Service Representative - State Farm Agent Team Member

Margaret Hopkins - State Farm Agent; Eugene (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

Advancement opportunities

Training & development

Job summary

Margaret Hopkins - State Farm Agent seeks a Customer Service Representative to deliver exceptional experiences for clients of a local insurance agency. You will handle inquiries, assist with policy changes, and coordinate with a team to meet community needs.

This role emphasizes attention to detail, customer focus, and readiness to grow within the agency through internal advancement opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Detail-oriented

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Margaret Hopkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.