Customer Service Representative - State Farm Agent Team Member

Mike Sands - State Farm Insurance Agent; Escanaba (MI); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Simple IRA w/ match

Bonus based on performance

Opportunity for advancement

Paid time off

Descripción de la vacante

A local insurance agency in Escanaba, MI, is seeking a Customer Service Representative for a full-time role. The position requires strong customer service skills, effective communication, and a proactive approach to problem-solving. Ideal candidates will have the opportunity for advancement and contribute to customer satisfaction through exceptional service. Training and paid time off are included.

Formación

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsabilidades

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.
• Use exemplary communication to meet customer needs.

Conocimientos

Customer service

Communication

Problem solving

Proactive

Descripción del empleo

Customer Service Representative - State Farm Agent Team Member

Full Time in Escanaba, MI

• Simple IRA w/ match
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Team Member with Mike Sands State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

BENEFITS

• Hourly pay w/ bonus opportunities.
• Growth potential/opportunity for advancement within my office.
• Paid time off (personal/sick days & holidays).
• Valuable career-building experience.
• Training & development