Customer Service Representative - State Farm Agent Team Member

Dennis Chaumont - State Farm Agent; Edmond (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Dennis Chaumont - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support an insurance agency's growth. You will handle policy inquiries, assist with changes, process claims, and coordinate with team members in a supportive, collaborative environment.

The role emphasizes client-focused service, reliability, and opportunities for internal advancement within a family-oriented office.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitask

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 1973, beginning my career as a State Farm agent right out of college. Originally from Louisiana, I’ve spent decades building an agency rooted in relationships, consistency, and teamwork. Today, our office includes 16 team members, and State Farm truly runs in the family — my children are also State Farm agents, and I’m a proud grandparent to four grandchildren. Faith and service are important to me, and I remain very involved in my church, which strongly influences the values we bring into the workplace.

For our team, we offer a Simple IRA, health benefits, licensing reimbursement, and a family-oriented environment that prioritizes respect and collaboration. Our office culture is drama-free, team-focused, and built around working together and supporting one another in a large, connected office setting. We’re looking for dependable team players with a strong work ethic and a sense of accountability — people who want to be part of a long-standing agency where teamwork and stability truly matter.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Dennis Chaumont - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.