Customer Service Representative - State Farm Agent Team Member

Jamesetta Porter - State Farm Agent; East Peoria (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Jamesetta Porter - State Farm Agent in East Peoria, IL seeks a friendly, detail-oriented Customer Service Representative to support clients with insurance and financial service inquiries.

You will establish relationships, handle inquiries about coverage, billing, and claims, and work in a team to grow the agency while delivering consistent service.

Qualifications

• Excellent communication skills - written, verbal and listening.
• People-oriented and customer-focused with strong interpersonal abilities.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Self-motivated, proactive and able to work in a team.
• Detail oriented with a commitment to accurate processing.
• Dedicated to delivering exceptional customer service and support.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including insurance questions, policy changes, billing and claims.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Communication skills

People skills

Organizational skills

Self-motivated

Attention to detail

Problem solving

Customer service

Teamwork

Multi-tasking

Customer relationship

Education

Property & Casualty license (to obtain)

Life & Health license (to obtain)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Hourly pay
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $30,000 - $40,000+

Are You Driven & Ambitious?

We are a growing agency with big dreams and lots of potential. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit andhave a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Jamesetta Porter - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Business Insurance.
• Our office is located in East Peoria.
• We currently have 5 team members at our agency.
• We have 35 years of combined insurance experience in our office.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none