Customer Service Representative - State Farm Agent Team Member

Ross Metcalf - State Farm Agent; Eagan (MN); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health stipend

401(k) plan

401(k) matching

Performance bonus

Paid time off

Job summary

Ross Metcalf State Farm is hiring a Customer Service Representative in Minnesota. The role focuses on delivering exceptional customer experiences, resolving inquiries, and coordinating with the agent team to support community needs.

You will foster relationships, manage inquiries, and maintain accurate customer records with a friendly, service-oriented approach. The position offers benefits like stipends for health and life insurance, a 401(k) plan with matching, and paid time off, with flexible

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Attention to details

Multitasking

Previous CS experience

Job description

Benefits:

• Health and Life Insurance Stipend
• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Ross Metcalf State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Flexible work from home options available.