Customer Service Representative - State Farm Agent Team Member

Denverhighlandsinsurance; Denver (CO); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency is seeking a Customer Service Representative in Denver, CO, to provide excellent service and support while identifying sales opportunities. This role offers a competitive base salary between $55,000 - $65,000 annually, along with comprehensive training and licensing support. The successful candidate will develop relationships with clients and assist with insurance policy management in a supportive team environment, ensuring long-term career growth and meaningful contributions to the community.

Qualifications

• Ability to pivot from service to sales using a consultative approach.
• Willingness to obtain Property & Casualty and Life & Health licenses.
• Detail-oriented, organized, and dependable.

Responsibilities

• Serve as the primary in-office point of contact for existing clients.
• Assist with policy changes, renewals, billing inquiries, and endorsements.
• Conduct policy reviews and identify in-book sales opportunities.

Skills

Strong customer service skills

Relationship-building skills

Verbal communication

Written communication

Detail-oriented

Organizational skills

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Denver - CO

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Customer Service Representative – In-Office | Service with In-Book Sales Opportunity

Bill Knight State Farm Agency Job Type Full-Time Location In-Office

Deliver Exceptional Service. Build Relationships. Grow a Career with Purpose.

The Bill Knight State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering outstanding service, and building long-term client relationships—while also being comfortable identifying in-book sales opportunities when appropriate.

This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that excellent service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential.

This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.

What You’ll Do

• Serve as a primary in-office point of contact for existing clients
• Provide prompt, professional assistance with policy questions and service needs
• Assist with policy changes, renewals, billing inquiries, and endorsements
• Support clients through the claims process and follow up as needed
• Maintain accurate and detailed records of customer interactions
• Conduct policy reviews and identify in-book sales opportunities aligned with client needs
• Recommend additional coverage when it adds value for the customer
• Collaborate closely with team members to deliver a consistent, high-quality client experience

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to naturally pivot from service to sales using a consultative approach
• Willingness to obtain Property & Casualty and Life & Health licenses (full training, guidance, and support provided)
• Excellent verbal and written communication skills
• Detail-oriented, organized, and dependable
• Professional, client-focused mindset

What We Offer

• Competitive base salary plus commission and performance bonuses
• Full support through the insurance licensing process
• Structured in-office training after Property & Casualty license is obtained
• Stable, service-focused role with long-term growth opportunities
• Supportive agency culture built on teamwork, accountability, and quality service
• A meaningful career helping individuals and families protect what matters most

Ready to Start a Career with a Strong Local Agency?

If you’re service-oriented, motivated to grow, and looking for a long-term career with training and support, we’d love to hear from you.

Apply today to join the Bill Knight State Farm Agency.

Compensation $55,000.00 - $65,000.00 per year

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Make a difference in your community every day.

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