Customer Service Representative - State Farm Agent Team Member

Nicole West - State Farm Agent; Davenport (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License Reimbursement

Company parties

Free food

Snacks

Advancement opportunity

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training

Development

Job summary

Nicole West - State Farm Agent in Davenport, FL is seeking a motivated Customer Service Representative to deliver exceptional service, handle policy changes, billing questions, and general inquiries while building lasting client relationships.

You will work in a structured, team-oriented environment focusing on service and retention, with opportunities to identify additional coverage needs and advance within the agency through dedication and performance.

Qualifications

• 20-44 or 220 license or willing to obtain
• 215 life and health license or willing to obtain
• Previous customer service experience required
• Strong communication and problem-solving skills
• Detail-oriented with strong organizational abilities
• Comfortable multitasking in a fast-paced environment
• Basic computer proficiency

Responsibilities

• Answer incoming calls, emails, and customer inquiries
• Assist with policy changes, renewals, and account updates
• Respond to and process customer service requests
• Offer all products based on customers needs
• Meet required outbound call quotas
• Process payments
• Provide basic claims guidance and support
• Maintain accurate customer records and documentation
• Follow up to ensure service requests are completed
• Must be able to problem solve
• Identify and refer cross-sell opportunities when appropriate
• Support customer retention through excellent service

Skills

Strong communication

Problem-solving

Detail-oriented

Organizational skills

Multitasking

Basic computer proficiency

Education

Life and health license

Property & casualty license

Job description

Benefits:

• License Reimbursement
• Company parties
• Free food & snacks
• Opportunity for advancement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2021 and we are continuing to grow. Before becoming an agent with State Farm, I worked in corporate as a claims adjuster, which gave me a strong understanding of the industry and how to best support our customers.

I earned my degree in political science from University of South Florida and later completed my MBA at Warner University. I'm engaged, have a son and a dog, and enjoy traveling, going to the movies, and spending time with family whenever I can.

We stay involved in the community by partnering with surrounding cities for holiday events and local initiatives. Being part of the community and building relationships is something we value.

Our agency offers gym membership coverage, health insurance reimbursement, licensing reimbursement, and a strong focus on work-life balance. I'm committed to creating an environment where my team feels supported and has opportunities to grow.

Our culture is focused on commitment, growth, and energy. I'm looking for someone who is serious about building a career in the insurance industry and is eager to learn and improve. A positive attitude and high energy are key to succeeding here. If you're motivated to grow, want to be part of a team that takes pride in what they do, and are ready to put in the work, this could be a great fit for you.

Role Description

As a Customer Service Representative, you play a key role in delivering an exceptional customer experience. You will assist clients with policy changes, billing questions, and general service needs while helping maintain strong customer relationships.

This role is ideal for someone who enjoys helping people, solving problems, and working in a structured, team-oriented environment. The primary focus is service and retention, with occasional opportunities to identify additional coverage needs.

Responsibilities

• Answer incoming calls, emails, and customer inquiries
• Assist with policy changes, renewals, and account updates
• Respond to and process customer service requests
• Offer all products based on customers needs
• Meet required outbound call quotas
• Process payments
• Provide basic claims guidance and support
• Maintain accurate customer records and documentation
• Follow up to ensure service requests are completed
• Must be able to problem solve
• Identify and refer cross-sell opportunities when appropriate
• Support customer retention through excellent service

Qualifications

• 20-44 or 220 license or willing to obtain
• 215 life and health license or willing to obtain
• Previous customer service experience required
• Strong communication and problem-solving skills
• Detail-oriented with strong organizational abilities
• Comfortable multitasking in a fast-paced environment
• Basic computer proficiency

Compensation & Benefits

• High income growth potential
• Performance-based bonuses
• Paid time off
• Monday-Friday schedule
• Opportunity for growth

Our Office Culture

We are a fast-growing State Farm agency serving the Haines City, Davenport, Kissimmee, Reunion, Clermont, Four Corners and surrounding communities.

We are looking for a motivated sales professional who wants a long-term career in insurance, strong income potential, and growth opportunities.

We are seeking motivated sales professionals to help customers protect what matters most. If you enjoy helping people, working toward goals, and building a career in insurance, this may be the best career path for you!