Customer Service Representative - State Farm Agent Team Member

Scott Manning - State Farm Agent; Colton (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

SIMPLE IRA matching

Bonus based on performance

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Scott Manning State Farm Agent in Colton, CA is seeking a Customer Service Representative to deliver exceptional experiences and support the growth of the agency. You will handle inquiries, process applications, assist with policy changes, and coordinate with team members to meet client needs.

A California Property/Casualty and Life & Health license is required, and Spanish fluency or willingness to learn is preferred; competitive benefits are included.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Must be licensed for Property/Casualty and Life & Health in California.
• Spanish fluency or willingness to learn.

Responsibilities

• Personally produce insurance applications.
• Answer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Spanish fluency / willingness to learn

Education

Property/Casualty & Life & Health license (CA)

Job description

Benefits:

• Company Sponsored SIMPLE IRA matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative with Scott Manning State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, anticipating the needs of the community members you support, and offering insurance products based on their needs.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Personally produce insurance applications.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Must be insurance licensed for Property/Casualty and Life & Health in California, Arizona licensing a plus.
• Must speak Spanish fluently or be willing to learn.