Customer Service Representative - State Farm Agent Team Member

Bethwilker; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Retirement benefits after licensing

Bonus for health benefits after licensing

Bonus based on performance

Paid time off

Opportunity for advancement

Training & development

Flexible schedule

Free uniforms

Job summary

Bethwilker, a State Farm Insurance office in Cincinnati, Ohio, seeks dedicated team members for customer service and sales roles. With over 40 years of expertise, this small office environment emphasizes family-like teamwork and exceptional customer service.

Ideal candidates will manage customer inquiries, assist with policy changes, and process claims. This position offers internal growth opportunities, training, licensing reimbursement, and a competitive salary.

If you are customer-focused, empathetic, and driven, we look forward to connecting with you.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to handle multiple tasks.
• Previous customer service experience is preferred but not mandatory.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Help customers grow with the products available through State Farm.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Retirement benefits after Licensed
• Bonus for health benefits (once licensed)
• Bonus for licensing (after licensed)
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Flexible schedule
• Free uniforms

ROLE DESCRIPTION:

We are a State Farm Insurance office in the Finneytown, Cincinnati, Ohio area. I am a second-generation agent with over 40 years of experience. It is a small office atmosphere where everyone is like family. I have 2 positions available with licensing reimbursement - Both positions are sales and customer service - helping our clients with billing, changes, and providing services are customers may need.

As a State Farm team member, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Within our office their is the opportunity to grow in all lines of insurance with a possibility of branching into your own agency.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Help customers grow with the products available thru State Farm.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred but not necessary.