Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Chino Hills (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

3% Simple IRA

QSEHRA allowance of $400 per month.

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Kristi Kim - State Farm Agent in California is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and support policy changes. You will collaborate with a multilingual team to assist customers and grow the agency.

This role emphasizes detail orientation, strong communication, and a willingness to grow with the agency. The office values teamwork, community engagement, and a friendly, helpful customer experience.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Previous customer service experience

Job description

About Our Agency

Benefits:

• 3% Simple IRA
• QSEHRA allowance of $400 per month.
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

With more than 37 years of State Farm experience and over 25 years as an agent, Kristi Kim has built an agency focused on exceptional customer service, strong community relationships, and helping customers protect what matters most. Serving customers throughout California, our multilingual team is committed to providing personalized insurance solutions while creating a welcoming experience for every customer.

Our agency values teamwork, integrity, continuous learning, and giving back to the community. We foster a supportive environment where team members are encouraged to grow professionally, make a meaningful impact, and build rewarding careers. If you're looking to join a collaborative, customer-focused team that values excellence and personal development, we'd love to hear from you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kristi Kim - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $50,000.00 - $75,000.00 per year

We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to work in an environment that is fun, challenging, and rewarding, then Kristi Kim - State Farm Agent may be the right fit for you!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Chino Hills, CA.
• I have been a State Farm agent since 1988.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Crystal Excellence Award
• Additional languages spoken: Spanish, Cantonese, and Mandarin

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.