Customer Service Representative - State Farm Agent Team Member

Ed Garcia - State Farm Agent; Alice (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Training & development

Job summary

Ed Garcia - State Farm Agent in Alice, Texas is looking for a Customer Service Representative to enhance customer experiences for a successful insurance agency. This role involves answering inquiries, assisting with policy changes, and processing claims while maintaining customer records.

The ideal candidate will possess excellent interpersonal skills, attention to detail, and a drive to help others. This position offers opportunities for internal growth for motivated individuals.

Qualifications

• Previous customer service experience preferred.
• Effective communication and interpersonal skills.
• Must be detail-oriented and capable of multitasking.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ed Garcia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.