Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Centerville (UT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Performance bonuses

Paid time off

Training & development

Opportunity for advancement

Job summary

State Farm Agent in Centerville, Utah is seeking a Customer Service Representative - State Farm Agent Team Member to deliver exceptional customer experiences. This role involves answering inquiries, providing policy information, and assisting with claims.

The ideal candidate will have strong communication skills and multitasking abilities, with a salary range of $55,000 to $65,000 per year. The office offers benefits such as health insurance, 401(k) matching, and opportunities for advancement.

Qualifications

• Excellent communication skills to interact with customers.
• Ability to multitask and manage various customer inquiries.
• Previous experience in a customer service role is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

About Our Agency

I’ve been a State Farm agent since January 2014, and over the years our team has grown to seven employees plus myself, all working together to create a supportive, motivated, and enjoyable environment. I have a bachelor’s degree in marketing, and I’m actively involved in nonprofit work through organizations like Good News Jail Ministry and Charis Pregnancy Center in Salt Lake City – causes that reflect my commitment to serving people both inside and outside the office.

Benefits

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Paul Howell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

$55,000.00 - $65,000.00 per year

Are You Driven & Ambitious?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you’re willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self‑motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

Our Mission and Services

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.

Our office is located in Centerville, Utah, and is open 8:30am – 5:30pm Monday – Friday.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.