Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Centerville (UT); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

A local insurance agency in Centerville, Utah, is seeking a Customer Relations Representative. You will enhance the customer experience by managing inquiries, maintaining records, and working closely with other team members. Ideal candidates should possess strong communication skills and experience in a customer service role. This position offers a competitive salary and opportunities for advancement within a supportive team environment.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Customer Relations Representative - State Farm Agent Team Member

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About Our Agency
I’ve been a State Farm agent since January 2014, and over the years our team has grown to seven employees plus myself, all working together to create a supportive, motivated, and enjoyable environment. I have a bachelor’s degree in marketing, and I’m actively involved in nonprofit work through organizations like Good News Jail Ministry and Charis Pregnancy Center in Salt Lake City — causes that reflect my commitment to serving people both inside and outside the office.

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Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

Role Description
As a Customer Relations Representative - State Farm Agent Team Member with Paul Howell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation: $75,000.00 - $100,000.00 per year

Are You Driven & Ambitious?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you’re willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self‑motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Centerville, Utah.
• Our office is open 8:30am - 5:30pm Monday - Friday.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.