Customer Service Representative - State Farm Agent Team Member

Carter Valentine - State Farm Agent; Cedar Rapids (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401K

Salary plus commission/bonus

Health benefits

Paid time off

Job summary

Carter Valentine - State Farm Agent in Cedar Rapids, Iowa, is looking for an outgoing and customer-focused individual to join their team as an Agent Team Member. Responsibilities include establishing customer relationships and providing friendly service related to insurance and financial products.

Requirements include excellent communication, self-motivation, and the ability to obtain necessary licenses. This role offers benefits such as a salary plus commission, 401K, and paid time off, with opportunities for growth within the agency.

Qualifications

• Must have excellent communication skills—written, verbal, and listening.
• Self-motivated and detail-oriented.
• Must be proactive in problem solving and dedicated to customer service.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt and friendly customer service regarding insurance inquiries.
• Educate customers about insurance options using a needs-based review process.

Skills

Excellent communication skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to effectively relate to a customer

Education

Property and Casualty license

Life and Health license

Job description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• 401K
• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process.

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.