Customer Service Representative - State Farm Agent Team Member

Shawn Higgins - State Farm Agent; Carmel (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

No Nights or Weekends

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Shawn Higgins - State Farm Agent is looking for a Customer Service Representative in Carmel, Indiana. This role emphasizes exceptional customer experiences to support a successful insurance agency.

You will resolve customer inquiries, maintain detailed records, and assist with claims while also providing policy information. Ideal candidates are customer-focused and detail-oriented, with a passion for community service and opportunities for internal growth.

Qualifications

• Exceptional customer service skills and attention to detail.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Experience in customer service

Job description

Benefits:

• No Nights or Weekends
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Shawn Higgins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

About our Agency:

• Our Agency has been serving the Indianapolis area since 2009
• We pride our Agency Team with being active in the community, and partner with many local businesses and organizations.
• Our Team is passionate about helping families and taking care of people in our community.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.