Customer Service Representative - State Farm Agent Team Member

Paul Conradson - State Farm Agent; New Berlin (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Flexible schedule

Paid time off

Signing bonus

Training & development

Job summary

The Paul Conradson State Farm Insurance Agency is seeking a Customer Service Representative to deliver exceptional service and policy support to our community. You will respond to inquiries, guide customers through policy changes, and help resolve claims with accuracy and empathy.

We offer a flexible schedule, opportunities for growth, and a signing bonus for licensed candidates, with comprehensive training to build your insurance knowledge and customer relations skills.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy in record-keeping.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Help protect customers from risks and provide guidance in claim situations.

Skills

Customer service

Communication

Detail-oriented

Multitask

Insurance experience

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Paid time off
• Signing bonus
• Training & development

Role Description

As a Customer Service Representative with The Paul Conradson State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Help protect customers from the risks of everyday life, and recover when bad things happen.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous insurance experience and licensing a plus but not required.
• Potential signing bonus for any candidates who currently have a Property & Casualty Insurance License.