Customer Service Representative - State Farm Agent Team Member

Cheryljchase; California (MO); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Bonus based on performance

Profit sharing

Paid time off

Growth potential

Hiring bonus up to $500

Job summary

A local insurance agency in California is seeking a Customer Service Representative. The role focuses on establishing customer relationships, providing excellent service, and supporting agency operations. Ideal candidates will have excellent communication and organizational skills. The position offers competitive pay and growth potential within the agency.

Qualifications

• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Develop leads, schedule appointments, identify customer needs.

Skills

Excellent interpersonal skills

Excellent communication skills

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Ability to multi-task

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time – Agoura Hills, CA

Compensation: $20.00 - $30.00 per hour. Bonus based on performance. Profit sharing. Paid time off (vacation & personal/sick days). Growth potential/Opportunity for advancement within the agency. Hiring bonus up to $500.

Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Requirements

• Excellent interpersonal skills.
• Excellent communication skills—written, verbal and listening.
• People-oriented.
• Organizational skills.
• Self-motivated.
• Detail oriented.
• Proactive in problem solving.
• Dedicated to customer service.
• Able to learn computer functions.
• Ability to multi-task.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Additional Information: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees; State Farm agents’ employees are not employees of State Farm.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.