Customer Service Representative - State Farm Agent Team Member

Chris Buich; National City (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Opportunities for professional growth

Job summary

Chris Buich - State Farm Agent is looking for a Customer Service Representative to be the primary point of contact for clients. The role involves assisting with insurance needs and providing outstanding customer service.

Applicants must have a Property and Casualty license in California and strong communication skills. This position offers a supportive environment and opportunities for professional growth.

Qualifications

• Current Property and Casualty license in California is required or willingness to obtain before start date.
• Proven experience in customer service, preferably in insurance.
• Strong ability to handle multiple tasks efficiently with attention to detail.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Assist customers with policy changes and claims processing.
• Educate clients on State Farm products and services.

Skills

Customer service experience

Interpersonal skills

Communication skills

Bilingual

Education

Property and Casualty license in California

Experience in insurance industry

Tools

Computer applications

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

Job Title

Customer Service Representative

Location

Santa Cruz

Company

Chris Buich - State Farm Insurance

About Us

At Chris Buich State Farm Insurance, we are committed to helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. We pride ourselves on providing outstanding customer service and building lasting relationships. We are currently seeking a licensed Property and Casualty Customer Service Representative to join our team.

Position Overview

As a Customer Service Representative at State Farm, you will be the primary point of contact for our clients, assisting with their insurance needs and providing exceptional service. This role requires a current Property and Casualty license in California (Life and Health preferred), strong communication skills, and a dedication to customer satisfaction.

Key Responsibilities

• Provide excellent customer service by responding to client inquiries promptly and professionally.
• Assist customers with policy changes, claims processing, billing questions, and coverage explanations.
• Educate clients on State Farm products and services to meet their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with agents and other team members to ensure seamless service delivery.
• Stay current with State Farm products, industry trends, and regulatory requirements.

Qualifications

• Current Property and Casualty license in the state of California (required or willing to get licensed before start date)
• Proven experience in customer service, preferably in the insurance industry.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently and maintain attention to detail.
• Proficient with computer applications and software.
• Commitment to providing superior customer service and maintaining confidentiality.
• Bi-Lingual

Why Join our office

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• The chance to make a meaningful impact in the lives of our customers.