Customer Service Representative - State Farm Agent Team Member

John Dong - State Farm Agent; California; On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

Advancement

Training

Job summary

State Farm - John Dong Insurance Agency is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, explain policy features, and support the growth of the agency in a fast-paced office.

You will collaborate with team members to update policies, process claims, and maintain accurate records while building trusted relationships with community members. The role offers growth opportunities for driven, customer-focused individuals.

Qualifications

• Clear communication and interpersonal abilities.
• Detail-oriented with multitasking capability.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Attention to detail

Customer service

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with State Farm - John Dong Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.