Customer Service Representative - State Farm Agent Team Member

Coveredbymatt; Burnsville (MN); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

401(k) with matching

Bonus based on performance

Paid time off

Training, licensing, and development

Job summary

Coveredbymatt, a State Farm agency in Burnsville, MN, is looking for a Full-Time Customer Service Representative. The role involves assisting clients with their insurance needs, providing excellent customer service, and maintaining accurate policy details.

We seek enthusiastic individuals passionate about helping others, with excellent communication skills and a proactive approach to problem-solving. Compensation ranges from $16 to $24 per hour, with additional benefits like 401(k) matching.

Qualifications

• Interest in marketing products and services based on customer needs.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Responsibilities

• Assist customers with inquiries related to payments, policy changes, and general insurance questions.
• Provide exceptional customer service by addressing client concerns and ensuring a positive experience.
• Update customer information and policy details in our management system.

Skills

Excellent communication skills

Detail-oriented

Proactive in problem-solving

Ability to work in a team environment

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Burnsville, MN

Benefits

• Free food & snacks
• Opportunity for advancement
• 401(k) with matching
• Bonus based on performance
• Paid time off
• Training, licensing, and development

Job Description

We are seeking a dedicated and enthusiastic Full‑Time Customer Service Representative to join our dynamic team at our State Farm agency. This position is perfect for individuals who thrive in a customer‑focused environment and are eager to help clients with their insurance needs.

Key Responsibilities

• Assist customers with inquiries related to payments, policy changes, and general insurance questions.
• Provide exceptional customer service by addressing client concerns and ensuring a positive experience.
• Update customer information and policy details in our management system.
• Educate customers about their insurance options and coverage to help them make informed decisions.
• Maintain a professional and friendly demeanor while handling customer interactions, both in‑person and over the phone.
• Collaborate with team members to ensure a smooth workflow and effective service delivery.

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent written, verbal, and listening communication skills.
• People‑oriented and detail‑oriented.
• Proactive in problem solving.
• Able to learn computer functions.
• Ability to work in a team environment.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Compensation

$16.00 – $24.00 per hour

This position is with a State Farm independent contractor agent.