Customer Service Representative - State Farm Agent Team Member

Nicole Cockerham - State Farm Agent; Burlington (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Nicole Cockerham - State Farm Agent is searching for a Customer Service Representative to provide exceptional service and enhance customer experiences within the insurance agency. This role involves answering inquiries, managing policy updates, and processing claims.

The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused attitude. Opportunities for internal growth are available for dedicated and sales-driven individuals.

Qualifications

• Strong communication and interpersonal skills required.
• Ability to pay attention to detail and manage multiple tasks.
• Prior experience in customer service is preferred but not mandatory.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Role Description

As a Customer Service Representative with Nicole Cockerham, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.