Customer Service Representative - State Farm Agent Team Member

Rosa Martinez; Buford, Northern (GA, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

401(k)

Performance bonus

Training & development

Competitive salary

Flexible schedule

Job summary

Rosa Martinez - State Farm Agent is looking for a Customer Service Representative to join a fast-paced, results-driven team in Buford, GA. You will help customers with inquiries, coordinate with the agent team, and contribute to long-term customer satisfaction.

The role offers a competitive salary, bonuses based on performance, paid time off, a 401(k), and opportunities for advancement. A flexible schedule and ongoing training support growth.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service.

Strong communication and interpersonal

Detail-oriented and multitasking

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Buford - GA

• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance
• Training & development
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2008 and currently lead a team of eight. Before becoming a State Farm agent, I worked as a State Farm team member, which gave me the experience and passion to build my own agency. I'm the proud parent of two adult children and enjoy farming, gardening, and spending as much time outdoors as possible.

Giving back to the community is an important part of who we are. I teach budgeting classes at the local high school, support HOPE and other local nonprofit organizations, and enjoy finding ways to make a positive impact in the communities we serve.

Our agency offers a 401(k), performance-based bonuses, frequent incentive trips, opportunities for advancement, and a strong commitment to work-life balance. We believe in recognizing success and helping our team build rewarding, long-term careers.

Our culture is fast-paced, goal-oriented, and built around teamwork. I'm looking for someone who is motivated, competitive, and committed to success. If you enjoy working with a high-performing team, thrive in a results-driven environment, and are excited to grow your career, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Rosa Martinez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $60,000.00 - $80,000.00 per year