Customer Service Representative - State Farm Agent Team Member

Autumn Nelson; Bothell (WA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

A prominent insurance agency in Bothell is looking for a dedicated Customer Service Representative to enhance customer experiences and support the growth of the team. Candidates should have strong communication skills, attention to detail, and a passion for helping others. The role offers a salary of $55,000 to $60,000 per year, along with benefits such as a Simple IRA, health insurance, and a hiring bonus. A positive and growth-oriented culture awaits you in this supportive environment.

Qualifications

• Strong communication and interpersonal skills are required.
• Attention to detail and multitasking abilities are important.
• Customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Bothell - WA

Replies within 24 hours

Benefits

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2018 after working as a State Farm team member, which gave me the experience needed to build a strong, people-focused office. Our team includes three members, and we’ve created a fun, positive environment where energy and teamwork are part of everyday life. We’re a basketball family — with my son playing at the University of Maryland — and we love to travel, which reflects the competitive spirit and curiosity we bring into our work. For our team, we offer PTO, a Simple IRA, health benefits, a family-oriented environment, and a hiring bonus. Our culture is built around positivity, growth, and a willingness to do hard things together. We’re looking for someone with a growth mindset who’s innovative, motivated, and excited to push themselves in a supportive, upbeat workplace.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Autumn Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $55,000.00 - $60,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none