Customer Service Representative - State Farm Agent Team Member

Mysheltonagent; Shelton (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Flexible schedule

Bonus based on performance

Simple IRA

Paid time off

Training & development

Opportunity for advancement

Job summary

Mysheltonagent in Shelton, WA is seeking a Customer Service Representative for their State Farm Agent Team. This full-time position offers a competitive salary between $42,000 and $52,000 per year, alongside benefits like health insurance, flexible scheduling, and bonuses based on performance. Candidates should have strong communication skills, be detail-oriented, and possess customer service experience. This role focuses on enhancing customer experiences and requires a customer-focused mindset to thrive in a supportive team environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Shelton - WA

Replies within 24 hours

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2010 and has grown into a high-performing team of 19 across two offices. We’ve built a strong reputation by focusing on both results and relationships, creating an environment where team members can thrive and grow.

I’m a graduate of Pacific Lutheran University, married with three children and two grandchildren. Family and community are incredibly important to me, and that carries into how I lead and support our team. We are deeply involved in the community and proudly support a variety of local organizations. Giving back and making an impact is a core part of who we are as an agency.

For our team, we offer unlimited income potential, a strong focus on professional and personal development, additional PTO when goals are met, opportunities for advancement, team trips, individual travel bonuses, regular team‑building events, a Simple IRA, health benefits, and reimbursement for licensing costs.

Our culture is "work hard, play hard," built around a team of driven, supportive individuals who enjoy winning together. Our mission goes beyond selling insurance—we’re here to help protect families and make a meaningful difference. We’re looking for passionate, integrity-driven individuals with courage who want to grow, be challenged, and be part of something bigger. If you’re ready for a role that is both demanding and rewarding, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Melanie Bakala - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $42,000.00 - $52,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.