Customer Service Representative - State Farm Agent Team Member

Garrett Good - State Farm Agent; Bonner Springs (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Garrett Good - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance agency serving Kansas, Missouri, and Oklahoma. You will coordinate with agency team members and help meet community needs with attentive service.

Ideal candidates are customer-focused and empathetic, with strong communication and organizational abilities, and an interest in internal career growth within the agency.

Qualifications

• Effective communication with customers and team members.
• Ability to multitask and manage multiple inquiries.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

We’re proud to serve the vibrant communities of Kansas, Missouri, and Oklahoma. As a third-generation insurance professional with a BS in Insurance and Risk Management from Missouri State, I bring a strong foundation and deep understanding to help guide customers through their insurance needs.

Family and community are at the heart of everything we do. I’m a proud husband and father to twin girls, and we stay actively involved in local events and organizations that support the communities we serve.

If you're looking for a place to grow your career while making a real difference in people's lives, we’d love to have you on our team.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Garrett Good - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.