Customer Service Representative - State Farm Agent Team Member

Alex Schaeffer - State Farm Agent; Boca Raton (FL); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Resumo da oferta

Alex Schaeffer State Farm in Boca Raton seeks a Customer Service Representative to deliver exceptional service to policyholders and the community. You will respond to inquiries, assist with policy changes, and coordinate with the agency team to meet customer needs.

The role emphasizes accuracy, empathy, and proactive engagement with customers, with opportunities for advancement and a supportive team environment.

Qualificações

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.

Responsabilidades

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Conhecimentos

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Customer service experience

Descrição da oferta de emprego

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative with Alex Schaeffer State Farm you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.