Customer Service Representative - State Farm Agent Team Member

Scottqueenagency; Batavia (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Simple IRA

Licensing reimbursement

Job summary

Scottqueenagency in Batavia, IL is seeking a Customer Service Representative - State Farm Agent Team Member to provide exceptional customer experiences and support insurance agency growth. The role involves answering inquiries, assisting with policy changes, processing claims, and maintaining detailed records. Ideal candidates are detail-oriented, possess strong communication skills, and have a preference for previous customer service experience. The position offers a competitive salary of $30,000 to $40,000 per year along with benefits including health insurance and paid time off.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Batavia - IL

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

We offer a Simple IRA, health benefits, licensing reimbursement, and a strong commitment to work‑life balance.

Our culture is built around maintaining a great workplace environment—positive, respectful, and team‑oriented. We’re looking for driven, upbeat individuals who bring energy and a strong work ethic.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Scott Queen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $30,000.00 - $40,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.