Customer Service Representative - State Farm Agent Team Member

Annie Kinsley - State Farm Agent; Aurora (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Annie Kinsley - State Farm Agent in Aurora, Illinois is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of the agency. This role involves answering inquiries, assisting with policy changes, and processing claims.

The ideal candidate should possess strong communication skills, attention to detail, and a customer-focused mindset. Opportunities for advancement within the agency are available for motivated and sales-oriented individuals. Join our team to enhance your career in a supportive environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and multitasking abilities are needed.
• Previous experience in customer service preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Bilingual Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Annie Kinsley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.