Customer Service Representative - State Farm Agent Team Member

Jonsnowden; Ashland (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

SIMPLE IRA matching

Benefit allowance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Jon Snowden - State Farm Agent in Ashland, OR is seeking a Customer Service Representative to join the local agency. You will help customers with policy information, changes, and claims, delivering a friendly, accurate service experience.

This role emphasizes detail-oriented work, multitasking, and a customer-first mindset, with opportunities for advancement and development within the agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented & multitasking

Customer service experience

Job description

Benefits:

• SIMPLE IRA matching
• Benefit allowance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Jon Snowden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.