Customer Service Representative - State Farm Agent Team Member

Markdoyleinsurance; Ames (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Profit sharing

Job summary

A local insurance agency in Ames, IA is seeking a Customer Service Representative to provide exceptional support. The role involves assisting customers with inquiries, policy updates, and claims processing. Ideal candidates are detail-oriented with strong communication skills and a passion for helping others. Competitive salary and benefits available.

Qualifications

• Effective communication skills to interact with customers.
• Attention to detail for accurate record-keeping.
• Previous experience in customer service is an advantage.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Ames, IA

Benefits

• Competitive salary
• Paid time off
• Profit sharing

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mark Doyle - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Requirements

• Prior to employment, must successfully complete State of Iowa licensing requirements for property & casualty as well as life & health.

Compensation $35,000.00 - $45,000.00 per year

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