Customer Service Representative - State Farm Agent Team Member

Mark Doyle - State Farm Agent; Ames (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Profit sharing

Job summary

A leading insurance agency is seeking a Customer Service Representative - State Farm Agent Team Member to create exceptional customer experiences. This role involves addressing customer inquiries, assisting with policy changes, and collaborating with a team to support the community's needs. Ideal candidates should possess strong communication skills and a passion for customer service, with growth opportunities available for driven individuals.

Qualifications

• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Job description

Benefits:

• Competitive salary
• Paid time off
• Profit sharing

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mark Doyle - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.