Customer Service Representative - State Farm Agent Team Member

Talentify; Amarillo (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training

401(k)

Performance bonus

Competitive salary

Flexible schedule

Job summary

State Farm Agent Russ Glaze is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, provide policy information, and assist with policy changes.

You will process claims, maintain accurate records, and collaborate with the team. Bilingual Spanish is preferred; a customer-focused, detail-oriented communicator who can multitask and adapt to a flexible schedule will thrive. This role offers growth and training within the agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Bilingual Spanish

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Russ Glaze - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.