Customer Service Representative - State Farm Agent Team Member

Julie Runk-Coffelt - State Farm Agent; Alliance (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Pet friendly office

Licensing Assistance

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Company parties

Dental insurance

Free food & snacks

Job summary

Julie Runk-Coffelt - State Farm Agent in Alliance, OH seeks a Customer Service Representative to deliver exceptional service and help clients with insurance and financial services. You will assist customers with policy questions, quotes, and account updates in a friendly, professional manner.

You will listen to customer needs, coordinate with the agent team, and maintain accurate records to support community relationships and agency growth.

Qualifications

• Commitment to delivering high-quality customer service.
• Strong verbal and written communication and interpersonal skills.
• Detail-oriented with ability to multitask in a busy office.
• Prior customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Multitasking

Prior CS experience

Job description

Benefits:

• Pet friendly office
• Licensing Assistance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Company parties
• Dental insurance
• Free food & snacks

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Julie Runk-Coffelt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.