Customer Service Representative - Site

Davita Inc.; Oak Brook (IL); On-site; USD 29,000 - 35,000; Full time

Job summary

At a leading customer experience partner in Oak Brook, Customer Service Representatives assist customers with various inquiries, focusing on personalized service. Ideal candidates should be problem-solvers with a high school diploma, proficient typing skills, and the ability to thrive in a collaborative environment. This full-time role offers flexible availability and opportunities for career growth.

Qualifications

• High school diploma or GED required.
• Ability to type 25 words per minute.
• Intermediate/advanced proficiency in toggling between multiple systems during customer communication.

Responsibilities

• Handle inbound and outbound calls assisting customers.
• Help with account updates, billing questions, and service inquiries.

Skills

Customer Service

Problem-Solving

Communication

Typing

Education

High school diploma or GED

Job description

JOB DESCRIPTION
Job Attributes

• 
  Job ID
  

  25611973

  
  


• 
  Req ID
  

  U11969

  
  


• 
  Job Type
  

  Full Time

  
  


• 
  Job Location
  

  Oak Brook, Illinois, US

  
  

ResultsCX Oak Brook: The Hearts Behind the Headsets

Give me the basics!

At ResultsCX, our Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups, and more. This position emphasizes personalized service, helping our communities.

Real Stories. Real Impact.

"One of our agents received a call from a homeowner who was anxious about a 'final notice' mailer warning her that her home warranty had expired. She was unsure who to trust due to scams these days. She wanted reassurance about her coverage."

Our agent reviewed her active plans, explained her billing schedule, and confirmed her policies were up to date. Noticing she lacked a key coverage, the agent explained its benefits, how it worked, and how it could save her money. The agent also investigated the scam mailer and advised her accordingly. The customer enrolled in the missing coverage, feeling more informed and secure."

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

What should I bring to the interview?

• Education: High school diploma or GED required


• Typing Skills: Ability to type 25 words per minute


• Technical Proficiency: Intermediate/advanced proficiency in toggling between multiple systems during customer communication


• Availability: Open availability 7 days a week


• Pay Expectation: Starting at $14/hr during training, varies by program fit

As an extrovert, I want networking, collaboration, and socialization!

To work at our Oak Brook site, you need:

• Reliable transportation


• Residency within 50 miles of 900 Commerce Drive, Suite 310, Oak Brook, IL 60523


• A personality that thrives on social connection, work events, mentoring, and career growth

About ResultsCX

ResultsCX is a leading customer experience partner for Fortune 100 and 500 companies. We design and deliver digitally influenced customer journeys, aiming for satisfaction and loyalty while reducing costs. With over 30 years of experience, we operate in more than 20 locations worldwide with around 20,000 colleagues. Our expertise includes analytics, contact center as a service (CCaaS), and our AI-powered SupportPredict platform. Our strength is our talented team working in a high-performing, fun culture to deliver innovative customer experiences.

ResultsCX is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected factors under law.