Customer Service Representative - Remote

Lensa; United States; Remote; USD 29,000 - 70,000; Full time

Job summary

A leading company in health technology is seeking a Customer Service Representative to work remotely from anywhere in the United States. The role involves answering calls from customers, providing assistance, managing inquiries, and ensuring a high level of customer satisfaction. Ideal candidates will have strong communication skills, the ability to multi-task, and a background in customer service. This full-time opportunity offers competitive pay and benefits, making it ideal for those looking to grow their careers in a supportive environment.

Qualifications

• High School Diploma required.
• Prior customer service experience preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Answer inbound calls and provide customer service.
• Identify and resolve caller needs and concerns.
• Maintain customer satisfaction and document communications.

Skills

Communication Skills

Multi-tasking

Customer Service

Problem Solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Customer Service Representative - Remote

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

• This is a remote position and can be located anywhere within the United States.
  
  

Essential Job Functions

• Identify, evaluate and prioritize callerneeds, questions and concerns.
• Formulate plans of resolution and respondappropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information aboutSharecare programs and services.
• Escalate issues internally and follow up on escalated issues.
  
  

Qualifications

• High School Diploma
• Prior experience in a customerservice relatedfield preferred
• Great communication skills
• Must be able to multi-task
• General working knowledge of Microsoft Word &Outlook
• Computer keyboard proficiencyand internet navigation skillsrequired
• Have the ability towork effectively with others in a teamenvironment
• Ability to thrive in a fast-growing always changingenvironment
  
  

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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