Customer Service Representative - Colibri (Remote)

Ghanapose; Plainfield (IL); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in online professional education is seeking a Customer Service Representative to deliver exceptional experiences. In this remote role, you'll build meaningful relationships, provide technical support, and resolve customer needs using your communication and problem-solving skills. Ideal candidates will have a strong work ethic and the ability to thrive in a fast-paced environment. Join us to contribute to our mission of outstanding service!

Benefits

401(k) matching

Health, dental, and vision insurance

Paid time off and paid training

Employee Assistance Program

Opportunities for professional education and tuition reimbursement

Qualifications

• Previous customer service experience is preferred.
• Reliable in-home internet connection required.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Build professional relationships with customers.
• Provide technical support using critical thinking.
• Navigate multiple software platforms to assist customers.

Skills

Communication

Critical Thinking

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service tools

Job description

Customer Service Representative - Colibri (Remote)

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets.

We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit:www.colibrigroup.com

Position Overview

Are you passionate about delivering exceptional customer experiences? Join our team as a Customer Service Representative , where you’ll have the opportunity to build meaningful relationships with customers while providing technical support and personalized communication. This role is perfect for individuals with a strong work ethic, excellent communication skills, and the ability to thrive in a fast-paced environment.

As part of our team, you’ll use your critical thinking skills to anticipate customer needs, solve problems efficiently, and contribute to our mission of delivering outstanding service.

What You’ll Do

• Build professional relationships with customers through personalized and engaging communication.
• Provide technical support, using critical thinking to address customer needs proactively and effectively.
• Navigate multiple software platforms and tools seamlessly to assist customers.
• Remain calm under pressure and handle obstacles with grace, accuracy, and urgency.
• Collaborate with team members while demonstrating self-motivation and a commitment to individual and team success.

What You’ll Need to Succeed

• High school diploma or equivalent
• Proficiency in Microsoft Office; experience with customer service tools is a plus.
• Previous customer service experience is preferred.
• A positive, friendly, and approachable personality.
• Strong interpersonal, written, and verbal communication skills.
• Reliable in-home internet connection and a dedicated, quiet, and distraction-free workspace.
• Ability to work independently and handle multiple priorities in a fast-paced environment.

Schedule

• Set schedule with varying shifts between 7:00 AM and 9:00 PM ET.
• Rotational weekend availability required.
• Some holiday coverage may be required.
• 401(k) matching.
• Health, dental, and vision insurance
• Paid time off and paid training.
• Employee Assistance Program.
• Opportunities for professional education and tuition reimbursement.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization.

Don't hesitate to take the leap and apply today!

How To Apply

Interested and qualified candidates are encouraged to submit their application through the company’s official website. Click Here

About Ghana Pose
Ghana Pose is a blog dedicated to job seekers, launched on 1st March 2021 with a dream to bridge the gap between job seekers and employers.The main goal of starting this blog is to build an active community of job seekers and employers so that they amplify genuine jobs in an easy manner.

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