Customer Service Representative

TEKsystems; Canutillo (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability

Job summary

TEKsystems is seeking an on-site Retirement Services OST specialist in El Paso, TX, for a contract role. The position pays $22.50/hr and involves assisting clients with retirement accounts, including IRAs and small business plans.

The successful candidate will handle de-escalation, provide excellent customer service, and navigate IRS rules with a client-focused approach. A flexible shift and strong communication are required.

Qualifications

• De-escalation skills required.
• Excellent customer service in a high-volume call center.
• Ability to explain IRS rules to clients clearly.
• Flexible shift to meet business demand.
• Strong communication and client-focused mindset.
• Well-developed organizational and time-management skills.
• Proven leadership potential and teamwork.

Responsibilities

• Assist clients with questions and needs regarding their accounts to build and maintain loyalty.
• Process retirement account transactions and changes, including distributions or withholdings.
• Provide guidance on IRA products and small business retirement plans to clients.

Skills

De-escalation

Customer service

Call center

Financial industry

Explain IRS rules

Flexible shift

Communication

Teamwork

Leadership

Problem solving

Tools

Windows

Excel

Outlook

Microsoft Teams

Job description

Description

100% On Site. The Retirement Services Operational Support Team is a department within Tier 2 of Client Services & Support (CS&S). Retirement Services OST provides expertise on complex product and service questions about retail IRAs (i.e. Traditional, Roth, Inherited IRA, Educational Savings Account) and small business retirement plans (SEP, SIMPLE, QRP/ QKEPA, i401k). We also process several retirement account transactions such as distributions, Roth conversions, and changes to tax withholding elections. We inspire client loyalty by providing specialized guidance and solutions to fulfill client needs and we place heavy emphasis on employee development and collaboration. Are you passionate about making a positive impact? Are you interested in helping people accomplish their retirement goals? Do you enjoy problem solving or educating others? As a member of the Retirement Services team, you will be responsible for assisting clients with questions and needs regarding their accounts to build and maintain client loyalty. Strong technical skills, including knowledge of Windows (XP), internet searching, database systems (Excel), email (Outlook), and Microsoft Teams

• De-escalation
• Excellent customer service skills
• Hi-volume call center experience in Financial Industry
• Passion for service with strong client-focus and the desire to help people
• Strong communication and relating skills with the ability to navigate and explain complex subjects such as IRS rules and regulations to client
• Ability to work a flexible shift in response to business demand
• Positive attitude, enthusiasm, professionalism, adaptable mindset, and strong work ethic with high level of integrity and ethics
• Well-developed organizational, time management, prioritization, and analytical skills
• The ability and desire to work cooperatively with team members
• Ability to set challenging goals and focus on achieving or exceeding them
• Proven leadership skills and experience
• Demonstrated desire to lead as well as challenge yourself to learn and grow in Retirement Services

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of El Paso, TX.

Pay And Benefits

The pay range for this position is $22.50 - $22.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in El Paso,TX. Application Deadline This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.