Service Delivery Manager

Experis Austria; Hartford (CT); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

HSA

FSA

Life Insurance

Disability Insurance

Business Travel Insurance

401(k) Match

Weekly Pay

Job summary

Experis is seeking a Service Delivery Manager in Hartford, CT (Hybrid) to oversee end-to-end delivery of application managed services for BFSI clients. You will lead global teams, drive service reliability, and implement AI-driven modernization initiatives, ensuring strong client satisfaction and continuous improvements.

The role requires 5+ years in managed services or service delivery leadership, 10+ years IT experience, and hands-on Guidewire BillingCenter experience.

Qualifications

• Minimum 5+ years of Application Managed Services or Service Delivery Management experience leading large support engagements.
• 10+ years of overall IT experience across application development, maintenance, and support.
• Strong BFSI domain expertise, including hands-on Guidewire BillingCenter support and related integrations.
• Proven ability to manage global delivery teams operating in a 24x7 support model.
• Experience leading AI-enabled transformation initiatives, including AIOps and automation technologies.

Responsibilities

• Oversee end-to-end delivery of application managed services, ensuring operational excellence and client satisfaction.
• Lead and manage support teams across multiple geographies, driving service reliability and continuous improvement initiatives.
• Implement AI-led transformation strategies, including AIOps, automation, and intelligent operations to modernize service delivery.
• Manage incident response, problem management, and service restoration activities to minimize business impact.
• Build and maintain strategic client relationships, providing regular performance insights and improvement roadmaps.

Skills

Leadership

Strategic thinking

Communication

Tools

Guidewire BillingCenter

Job description

Our client, a leader in the financial services industry, is seeking a Service Delivery Manager to join their team. As a Service Delivery Manager, you will be part of the Application Support and Operations team supporting large-scale BFSI support engagements. The ideal candidate will have strong leadership, strategic thinking, and excellent communication skills which will align successfully in the organization.

Job Title:

Service Delivery Manager

Location:

Hartford, CT (Hybrid)

What's the Job?

• Oversee end-to-end delivery of application managed services, ensuring operational excellence and client satisfaction.
• Lead and manage support teams across multiple geographies, driving service reliability and continuous improvement initiatives.
• Implement AI-led transformation strategies, including AIOps, automation, and intelligent operations to modernize service delivery.
• Manage incident response, problem management, and service restoration activities to minimize business impact.
• Build and maintain strategic client relationships, providing regular performance insights and improvement roadmaps.

What's Needed?

• Minimum 5+ years of Application Managed Services or Service Delivery Management experience leading large support engagements.
• 10+ years of overall IT experience across application development, maintenance, and support.
• Strong domain expertise in BFSI, including hands‑on experience with Guidewire BillingCenter support and related integrations.
• Proven ability to manage global delivery teams operating in a 24x7 support model.
• Experience leading AI-enabled transformation initiatives, including AIOps, GenAI, and automation technologies.

What's in it for me?

• Opportunity to lead innovative AI-driven service transformation projects.
• Work with a dynamic and diverse team committed to operational excellence.
• Engage in continuous professional development and growth opportunities.
• Be part of a forward-thinking organization embracing cutting-edge technology.
• Competitive support for your career advancement in a thriving industry.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought‑after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.