Customer Service Representative Second Shift

Planet Fitness Franchising, LLC; Pickerington (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

A fitness center in Pickerington is seeking a full-time customer service representative. This role requires working one weekend day and involves greeting members, managing front desk activities, and ensuring cleanliness in the gym. Candidates should have a passion for fitness, customer service experience, and a positive attitude. This position offers a dynamic work environment where exceptional interpersonal skills are essential.

Qualifications

• Preferred background in customer service.
• Ability to empathize and problem solve.
• Must be 18 years of age or older.
• Upbeat and positive attitude at all times.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests providing exceptional customer service.
• Handle front desk activities like answering phones and signing up new members.
• Maintain cleanliness of the club including equipment and restrooms.
• Take prospective members on a tour of the club.
• Update member accounts as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.
• Maintain the neatness and cleanliness of the club.
• Monitor safety and cleanliness of the club.
• Thoroughly clean and sanitize restrooms, locker rooms and gym areas.
• Stock locker rooms with supplies.
• Report broken or missing amenities or equipment to the Club Manager.
• Follow Lost and Found Policy and return lost property to management.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listener

Diplomacy in interactions

Active listening

Education

High School diploma/GED equivalent

Job description

Job Summary

This job is full time and will require you work one weekend day. Shift is 2pm to 10pm.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check ID and Member barcodes into the system
  • New member sign-up
  • Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift